All Services Require a 3 Hour Minimum
We use an online app to invoice you on the fly and so long as we have your correct contact information and technology is working in our favour we will invoice you within 48hrs. If you are familiar with online banking you can also make payment online through e-transfer. If you are unsure how e-transfer works we would be happy to teach you and we will also provide you with the Question and Answer you will need to complete this transaction. It’s quick and easy.
We also accept cash, cheque and credit card. We would be happy to send you an invoice or provide a receipt for your records and if you have any questions regarding payment please contact us right away so we can correct.
Where Do We Service
We serve everyone from Rossland, Trail & Castlegar
Hours & Holidays
Our hours of operation are :
Monday to Friday: 7am – 7pm
Saturday to Sunday: 9am-5pm
We understand that certain jobs require working later or they have specific deadlines and requirements. We are willing to accommodate so long as this has been communicated and arranged for in advance so we can prepare ourselves.
Our team works hard to accommodate your needs and we will do our best to make sure you are comfortably set up before and after the holidays but we also try to keep our lives healthy and balanced and therefor try to avoid working holidays. If you are in need of us working during a holiday please ask us well in advance and we will do our best to accommodate.
Scheduling & Cancellation
There are a lot of details involved to make sure your home is well looked after. To better accommodate everyone we would prefer Weekly, Bi-weekly or Monthly bookings. However, we do also offer one time cleans when our schedule permits.
We also understand that life gets busy and unforeseen changes do happen. We take our commitment to you seriously so please let us know how we can help accommodate your needs.
There is a lot of planning involved in accommodating your needs and scheduling. If you are needing to cancel or make changes for whatever reason please let us know as much in advance as possible and we will do our best to accommodate. If you cancel within the 48hrs of your scheduled appointment we ask that you please pay 50% of the set rates to make up for losses. We will do our best to fill your spot to avoid these charges if we can.
On Site & Key Codes
For the initial clean we ask that you please be home for a minimum of 15 minutes to ensure that our staff knows where everything is, to be clear about one another’s expectations and what is required. For us to deliver the best quality service we would prefer to have minimal interruptions and ask that our trusted staff be left to do their jobs and we will communicate throughout the job if there are any concerns.
To make this process run smooth we ask that you please provide either 2 keys or a door code so that our staff can access your home while you are away. They have been trained to keep your home safe and always remember to turn off all lights, set security codes, ensure animals are safe, windows are closed and lock up when leaving.
Please contact us to discuss the best method to go about using your alarm systems, door codes, keys and to make necessary arrangements.
We like to keep our records current and ask that you please provide us with your correct e-mail address, full mailing address and job site address so that we can ensure all staff are informed.
Our relationship with you is very important to us and we would like to have open and clear communication at all times. We ask that you please do not communicate with the staff directly and go through head office first to make sure everyone is informed and on the same page. The best methods of communication are to phone or text (250)681-3276. You can also email firstname.lastname@example.org and we would be happy to work with you.
Children, Pets & Valuable Items
As much as we love your pets and children we ask that you please make other arrangements for them while our staff is looking after your home. This will allow for us to be far more efficient with our time and allow us to do a much more thorough job.
We treat your home as though it were our own, however, accidents can happen. We ask that you please lock away all valuables and anything breakable to avoid any possible upset. If something is damaged prior or while we are providing you with our services we will inform you right away to discuss the best way to handle the situation.
If something is fragile or already broken please let us know.
Safety & Insurance
Our staff is permitted to refuse unsafe or unethical cleaning requests and to speak to their supervisor if they are not comfortable. If we are able to find a solution to do this request in a safer manner at a later date the supervisor and client will make alternate arrangements.
All of our staff have been carefully selected and trained for your specific kind of job. They have also all been asked to provide a recent criminal record check.
If for whatever reason you are not happy with our work please inform us right away to discuss and we will correct the issue within a 48hr period. Payment will be asked of you in full once the issue has been corrected.